Shipping policy

Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM local time may be processed the following business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times We currently offer Standard Shipping on all domestic orders. Estimated delivery is 5–7 business days after your order has been processed and shipped. Please note that delivery timeframes are estimates and may vary due to carrier delays or high-volume periods.

Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status directly through the carrier's website.

Shipping Address Please ensure your shipping address is correct at the time of purchase. Cocolab is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at help@cocolab.com and we'll do our best to make changes before your order ships.

Lost or Damaged Packages If your order arrives damaged or does not arrive within the estimated delivery window, please reach out to us at help@cocolab.com within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible.

Undeliverable Packages If a package is returned to us as undeliverable (due to an incorrect address, missed delivery attempts, etc.), we will contact you to arrange reshipment. Additional shipping charges may apply.

Questions? If you have any questions about your order or shipping, contact our team at help@cocolab.com or visit our Help Center at https://help.cocolab.com/hc/en-us.